Terms and Conditions

Welcome to Nimz Tools. These Terms and Conditions outline the rules and regulations for the use of our services and the purchase of products from our shop located at Thiha Plaza, 1st Floor, Shop F13, Kumasi Road, Nairobi, and our online platforms.

By accessing our services or making a purchase, you agree to be bound by these terms.

1. General Information

  • Business Name: Nimz Tools

  • Location: Thiha Plaza, 1st Floor, Shop F13, Kumasi Road, Nairobi

  • Working Hours: Monday to Saturday, 7:00 AM – 8:00 PM

  • Contact Phone: 0790202326

  • Contact Email: nimztools@gmail.com

2. Products and Orders

Nimz Tools specializes in hand and power tools. While we strive for accuracy, we reserve the right to correct any errors in product descriptions or pricing. All orders are subject to stock availability.

3. Shipping and Delivery

We offer countrywide shipping across Kenya to ensure you get your tools wherever you are.

  • Timeline: Delivery typically takes between 1 to 3 business days.

  • Charges: Flat rate of Ksh 500

4. Returns and Exchanges

We want you to be fully satisfied with your purchase. If a tool doesn’t meet your expectations:

  • Return Window: You have 30 days from the date of purchase to return an item.

  • Condition: Items must be returned in their original packaging, unused, and with proof of purchase.

  • Exclusions: Returns may be denied for items showing signs of misuse or accidental damage by the customer.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Processing Time: Approved refunds are processed within 15 days.

  • Method: Refunds will be issued via the original payment method or an agreed-upon electronic transfer.

6. Limitation of Liability

Nimz Tools shall not be held liable for any indirect, incidental, or consequential damages resulting from the use or misuse of power tools purchased from our store. Users are encouraged to follow all manufacturer safety guidelines.

7. Governing Law

These terms are governed by and construed in accordance with the laws of the Republic of Kenya.

Note: Nimz Tools reserves the right to update these terms at any time without prior notice. For any inquiries regarding our policies, please contact us at 0790202326 or nimztools@gmail.com.