Privacy Policy

This Privacy Policy outlines how Nimz Tools collects, uses, and protects your information when you visit our shop or use our services. We are committed to ensuring that your privacy is protected and your data is handled securely.

1. Information We Collect

We may collect the following information to provide a better shopping experience:

  • Contact Information: Your name, phone number, and email address.

  • Delivery Details: Your physical address or preferred pickup point for countrywide shipping.

  • Transaction Data: Details about the hand or power tools you purchase and payment confirmation.

2. How We Use Your Data

The information we collect is used for the following purposes:

  • Order Fulfillment: To process your orders and ensure delivery within our 1–3 day shipping window.

  • Customer Support: To contact you regarding your order or respond to inquiries via 0790202326 or nimztools@gmail.com.

  • Refunds and Returns: To manage our 30-day return policy and process refunds within the 15-day timeframe.

  • Service Improvements: To improve our inventory and services at our Nairobi location.

3. Shipping and Third Parties

To facilitate countrywide shipping, we share necessary delivery details (name, phone number, and location) with our trusted courier partners. Shipping charges are calculated at checkout based on your location and the weight of the tools. We do not sell or lease your personal information to third parties for marketing purposes.

4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard the information we collect online and in-store.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct any inaccuracies in your information.

  • Opt-out of any promotional communications.

6. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please reach out to us:

Nimz Tools

  • Location: Thiha Plaza, 1st Floor, Shop F13, Kumasi Road, Nairobi

  • Working Hours: Monday – Saturday | 7:00 AM – 8:00 PM

  • Phone: 0790202326

  • Email: nimztools@gmail.com

Last Updated: April 2026